FAQs

Frequently Asked Questions (FAQs)

 

Shipping Time

Q: How long is shipping?
A: Standard shipping takes 2-4 weeks. Fast shipping is available and will take 2 weeks or less.

 

Tracking Number Info

Q: When will I get my tracking number?
A: You will receive your tracking number within 1.5-2 weeks of placing your order.

Q: Where do I find my tracking number?
A: Your tracking number will be sent to your email. Be sure to check all folders, including your spam/junk folder, to ensure you don’t miss it.

 

How to Track Your Package

Q: How do I track my package?
A: To track your package, use the website 17Track (linked below). Enter your tracking number and click Track. For translation, click the middle button at the bottom of the page. Please note, DO NOT use the shop app to track your order, as it may not provide accurate tracking details.
https://m.17track.net/en/

 

I Ordered Multiple Items

Q: I ordered multiple items, but I only received one tracking number. Why?
A: All items are shipped separately and may have different shipping times. If you ordered multiple items, you will receive a separate tracking number for each item. If you only received one tracking number, please wait until 2 weeks from your order date for the remaining tracking numbers to be sent.

 

Let us know if you have any other questions!